Refund Policy
Refund & Return Policy
At La Perle Lumiere, we want you to love your jewelry. If for any reason you’re not completely satisfied, we’re here to help.
Returns
We accept returns within 30 days of delivery. To be eligible for a return:
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The item must be unused, unworn, and in its original condition
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All original packaging must be included
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Proof of purchase is required
Non-Returnable Items
The following items are not eligible for returns or refunds:
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Custom or personalized pieces
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Sale or discounted items
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Gift cards
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
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Approved refunds will be issued to the original payment method
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Please allow 5–10 business days for the refund to appear on your statement
Original shipping costs are non-refundable.
Exchanges
We only replace items if they are defective or damaged. If you received a damaged item, please contact us within 48 hours of delivery with clear photos of the issue.
Shipping Costs
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. We recommend using a trackable shipping service, as we are not responsible for lost return packages.
Late or Missing Refunds
If you haven’t received your refund:
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Check your bank or credit card account again
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Contact your bank or card provider
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If the issue persists, please contact us at: Concierge@laperlelumiere.com
Contact Us
If you have any questions about returns or refunds, reach out to us at: Concierge@laperlelumiere.com
